Privacy Policy

Biz Box Story is a digital marketing agency with offices in Gurgaon, Haryana, India and Holden, Massachusetts, USA. We act as a data controller in respect of personal data collected through our Site and as a data processor in respect of client data shared with us for service delivery.

2.1 Information You Provide

We may collect the following personal information you voluntarily provide:

• Name, email address, phone number, and company details submitted via contact forms or enquiries.
• Billing and payment information for service engagements.
• Communications sent to us via email or through the Site.
• Account credentials if applicable to any client portal.

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect:

• IP address, browser type, operating system, and device information.
• Pages visited, time spent on pages, and referring URLs.
• Cookies and similar tracking technologies (see Section 7).

2.3 Information from Third Parties

We may receive information about you from third-party platforms such as Google Analytics, social media platforms, or advertising partners in connection with campaigns we manage on your behalf.

We use your personal information to:

• Respond to enquiries and communicate with you about our services.
• Deliver, manage, and improve the digital marketing services you have engaged us for.
• Process payments and maintain billing records.
• Send you relevant updates, newsletters, and marketing communications (with your consent).
• Analyse Site usage to improve user experience and service quality.
• Comply with legal obligations and enforce our Terms and Conditions.
• Prevent fraud and ensure the security of our Site and services.

Where required by applicable law, we process your personal data on the following legal bases:

• Contractual necessity – to perform services you have requested.
• Legitimate interests – to improve our services and conduct marketing activities.
• Consent – where you have explicitly opted in to receive marketing communications.
• Legal obligation – to comply with applicable laws and regulations.

For clients in India, our practices are aligned with the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian privacy laws.

We do not sell your personal information. We may share your data with:

• Service providers and subcontractors who assist us in delivering our services (subject to confidentiality obligations).
• Third-party advertising and analytics platforms (e.g., Google, Meta) as necessary for campaign execution.
• Professional advisors such as lawyers or accountants as required.
• Regulatory or government authorities if required by law or to protect legal rights.
• Successor entities in the event of a merger, acquisition, or business transfer.

As Biz Box Story operates across India and the United States, your personal data may be transferred between these jurisdictions. We take appropriate measures to ensure such transfers comply with applicable data protection laws, including implementing contractual safeguards where required.

We use cookies and similar technologies on our Site to:

• Understand how visitors use the Site (analytics).
• Improve Site performance and user experience.
• Support marketing and remarketing activities.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site. By continuing to use our Site, you consent to the use of cookies as described in this policy.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. Client data related to active service engagements is retained for the duration of the engagement and for a period of up to 7 years thereafter for legal and accounting purposes.

Depending on your location, you may have the following rights regarding your personal data:

• Right to access the personal data we hold about you.
• Right to correct inaccurate or incomplete data.
• Right to erasure (the "right to be forgotten") in certain circumstances.
• Right to restrict or object to processing.
• Right to data portability.
• Right to withdraw consent at any time (where processing is based on consent).
• Right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us using the details in Section 14. We will respond within the timeframe required by applicable law.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our Site and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data without parental consent, please contact us and we will take steps to delete such information.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this Site with a revised effective date. Your continued use of our Site or services after changes are posted constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Website: www.bizboxstory.com
• India Office: Gurgaon, Haryana, India
• US Office: Holden, Massachusetts, USA

We are committed to resolving any concerns you may have about our handling of your personal data.